Carbynes

Carbyne is the leading innovator in public safety technology.
We work with over 70 governments worldwide to help their emergency call centers communicate with residents and get them the assistance they need. Our cloud call management platforms contain the advanced,life-saving tools call takers need to
dispatch accurately and decisively.

The Ecosystem
Our “One Screen Fits All” means your dispatchers don’t have to fumble with multiple windows or monitors.We’ve created a streamlined ecosystem of tools, in which everything can plug into a single platform and distribute outward from that

Add innovation to your platform without the heavy lifting
Emergency Communications as a Service (ECaaS) by Carbyne enables partners to dramatically enhance your existing platform capabilities by adding video, voice, messaging and real time location with just a few lines of code. Applications like Computer Aided Dispatch (CAD) and other mission critical system can benefit from enhanced situational awareness and multi-channel communication for better incident outcomes.

Faster time to market
Since Carbyne ECaaS is delivered to you as a cloud-native service, you don’t have to build all the

Covering the gaps from call to treatment.

From call to response, Carbyne’s live communication platform allows medics to provide preliminary treatment while en route, giving them a head start when every second counts.

Don’t Waste Time, Save Lives

Help your medics gain clarity before they arrive. With Carbyne, the caller can share a live video feed of the incident directly with the ambulance medics. A simple web link is all it takes to share the live video feed with your medics, no app or pre-install is required.

Making the Right Call

Respond in the best way possible, with the mo

Emergency Communications as a Service (ECaaS) by
Carbyne enables partners to dramatically
enhance your existing platform capabilities by
adding video, voice, messaging and real time
location with just a few lines of code.
Applications like Computer Aided Dispatch (CAD) and
other mission critical system can benefit from
enhanced situational awareness and multi-channel
communication for better incident outcomes

Control Center is the Carbyne back-office administration platform intended to be used with Universe and APEX. It enables the administrator to make configuration changes, track activities and manage contacts, users and groups displayed in the platform. It also provides access to Events History and critical system logs.With Control Center you can create users with either Admin, Call Taker, or Wall Board roles. Admin users require Two Factor Authentication (2FA) for security purposes. Each user can be configured with their first name, last name, email, and role.
Carbyne Control Cent

With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond.

APEX is fully i3 compliant and designed by communication experts according to the highest industry standards. Carbyne APEX offers an array of customization capabilities including live closed-captioning, pre-configured language translation, and more. Activate the customized features

Resolve your calls at lightning speed and great customer satisfaction. Carbyne Universe & APEX enables enterprise contact centers to have a direct, rich media-led conversation with their callers leveraging military-grade security and data privacy.Carbyne offers several unique new features for enterprise contact centers with data collaboration capabilities that other solutions can’t provide.Whether you have an existing contact center or you are shopping for one, we are here to partner with you. Explore a new level of security, resiliency and data privacy along side with best in class customer